Asked Questions 1

My ring needs to be sized, but it has stones in it. Can it still be sized?

Yes, we can do it, and usually the stones won’t even have to be removed. We use a special technique to protect the stones during the soldering process. There is no possibility of the stones being damaged by the heat from the torch when using this technique.

Will I be able to see where my ring was sized?

No, in most cases the repair cannot be seen.

My chain broke, can it be repaired?

Yes, we repair hollow chains, braided chains, silver chains, white gold chains, tri-color chains, and more. Even the finest, smallest chain can be repaired.

My piece of jewelry used to have parts of it painted, but it's chipped and worn away. Can it be re-painted?

Yes I can re-paint it using a special background paint that is very durable, glossy and looks great.

I've heard that jewelry can be damaged by wearing it in a swimming pool or hot tub. Is this true?

Yes, sometimes the chlorine and other chemicals in a pool will attack and corrode the solder, or other metals used to alloy the gold.

After repeated immersion in pool water, prongs can crack and break off, shanks crack, settings fall off etc. Dipping your jewelry in a mixture of water and household bleach to clean it, or while doing laundry can damage it too.
Some stones, such as opals, turquoise and pearls can be damaged by pool chemicals. It is best not
to wear jewelry in swimming pools.

Asked Questions 2

My tennis bracelet has broken between two of the links. Can it be repaired?

Yes, a new tube and pin (hinge) can be soldered in place and it will be like new.

My ring is too tight to remove from my finger. How do I remove my ring?

Try soaking your finger in ice water to shrink it as much as possible. Quickly dry your finger and apply some cooking oil or liquid soap to help the ring slip off. If this doesn’t work, the ring will have to be cut off at a jewelry store or medical facility.

What is retipping, and why do I need it?

In a large number of jewelry pieces, the valuable diamonds and gemstones are held in place with prongs. With wear, the tops of these prongs can become worn down. If the prongs wear down too much, the stone becomes at risk of falling out of the mounting. Retipping is the process of adding a small amount of metal (usually gold or platinum) to the top of worn down prongs to keep the gemstone secure.

Can my costume and fashion jewelry be fixed?

Yes and no. A few years ago, the answer to this question would have normally been no, but with the introduction of the laser welder, we are actually able to repair many costume and fashion jewelry pieces that would have been beyond help before. Now, there will always be some jewelry that cannot be repaired for one reason or another.

How can I tell if my diamond is loose?

Losing a diamond or gemstone out of a ring of any size is a sad experience, and losing a big diamond can be tragic. To prevent this from happening, you can see if stones are coming loose by gently prodding them with a fine pointed, nonmetallic object, like a toothpick. If the stone moves, it is probably loose. Stop wearing the piece, and bring it in to have the stone tightened by a jeweler.

Asked Questions 3

My pierced ears turn black after a day of wearing my earrings. What is the problem?

There are two possible problems.
1. The posts of your earrings may only need a good cleaning
2. The posts are not truly gold and the metal is reacting chemically with your body oils. We can re-coat your posts to prevent this from happening.

How do I care for my Stoned Jewelry?

Keep your jewelry dry and avoid putting perfumes and colognes directly on your jewelry. As tempting as it is to grab all bracelets and take them off at once, DO NOT do this. Instead, take each piece off one at a time and store in a dry, cool place in your jewelry box when not wearing them.